FAQ
Below FAQ are some common concerns of our clients. If you have other questions, please send us an email using the "Contact us" form or chat with us
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Orders
You can buy our products on our website.
If a specific item is out of stock, enter your email address in the Notify me section of the product page and we will notify you as soon as the item is available for purchase again.
Once your order and payment have been confirmed, we will send you an email. If your order has been taken care of, you will find a summary of your order in the "Orders" section of your account. If you do not receive this e-mail, it is possible that your order has not been registered. In this case, please contact us at info@holiquelaboratoires.com
Once your order has been prepared and shipped, you will receive an email with a shipping confirmation. You can follow the progress of your shipment in the "Account" section.
Once you have started processing your order, it is no longer possible to make any changes. This also applies to updating your shipping information and product selection. This also applies to updating your shipping information and product selection.
If you are not satisfied with the products you have purchased, you can return your order by sending it to the address you will find on the back of the delivery note or you can refuse the package when it is delivered by our courier. For more information, please visit our General Terms and Conditions.
Unfortunately, it is not possible to cancel orders placed. If you no longer wish to purchase the products we are sending you, you can return your order by sending it to the address you will find on the back of the delivery note or you can refuse the package when it is delivered to you by our courier. For more information, please visit our General Terms and Conditions of Sale.
Payments
Holique offers you 5 payment methods:
- Credit card (Visa, MasterCard, American Express) - Apple Pay - Shop Pay - Google Pay -
- Paypal
We do not accept other methods of payment (cheque, cash, bank transfer).
We do not accept other methods of payment (cheque, cash, bank transfer).
1. Select your credit card type.
. 2. In the "Name" field: enter your first name and surname as they appear on the credit card (no courtesy title).
3. In the "Credit Card Number" field: enter the 16 digits printed on the front of the card, without spaces.
4. 4. In the "CCV" field: enter the last 3 digits of the series printed on the back of the card. The CCV is the set of digits that guarantee the security of credit card transactions and increases security against fraudulent use.
5. Indicate the expiry date of your card by selecting the month and year from the drop-down menu.
6. 6. Once you have entered your bank details, click on "Pay my order". You thereby accept the General Terms and Conditions.
You can save your credit card for future purchases by checking the "Save my card" box.
. 2. In the "Name" field: enter your first name and surname as they appear on the credit card (no courtesy title).
3. In the "Credit Card Number" field: enter the 16 digits printed on the front of the card, without spaces.
4. 4. In the "CCV" field: enter the last 3 digits of the series printed on the back of the card. The CCV is the set of digits that guarantee the security of credit card transactions and increases security against fraudulent use.
5. Indicate the expiry date of your card by selecting the month and year from the drop-down menu.
6. 6. Once you have entered your bank details, click on "Pay my order". You thereby accept the General Terms and Conditions.
You can save your credit card for future purchases by checking the "Save my card" box.
Paypal is an online payment service that allows a company or user with an email address to send and receive payments online in a practical, secure and cost-effective way.
To pay for your order with Paypal, follow these steps:
1. Select the "Paypal" payment method to be redirected to your Paypal account.
2. 2. Log in and confirm your payment.
3. 3. Once you have confirmed your payment, you will be automatically redirected to our website where you can finalise your order.
To pay for your order with Paypal, follow these steps:
1. Select the "Paypal" payment method to be redirected to your Paypal account.
2. 2. Log in and confirm your payment.
3. 3. Once you have confirmed your payment, you will be automatically redirected to our website where you can finalise your order.
No, it is not possible to pay on delivery. You can only pay for your purchases by the payment methods indicated.
Your bank details are encrypted (SSL technology) and are never known or stored by Laboratoires Holique srl.
If your credit card is one of the cards we accept, please do not forget to:
- check that your shipping and billing addresses are complete and correct,
. - select the type of your credit card,
- check that all your bank details are correct,
. - check the box "I declare that I have read and accept without reservation the General Terms and Conditions of Sale".
If the problem persists, please contact your bank.
We remind you that you can always pay for your order using the Paypal service, regardless of the country in which your card was issued.
- check that your shipping and billing addresses are complete and correct,
. - select the type of your credit card,
- check that all your bank details are correct,
. - check the box "I declare that I have read and accept without reservation the General Terms and Conditions of Sale".
If the problem persists, please contact your bank.
We remind you that you can always pay for your order using the Paypal service, regardless of the country in which your card was issued.
Shipping
We deliver throughout Europe, with very short delivery times and in a widespread manner throughout the countries.
The package is prepared within 48 hours after your order.
Unfortunately, it is not possible to choose a delivery time.
Yes, you can request delivery to your place of work. You can select another delivery address by clicking on "Add other address" when choosing the delivery location when filling out your order.
The parcel will be left in your mailbox if conditions permit. Otherwise, a new delivery date/time can be agreed.
| Shipping methods | Shipping costs according to the amount of the order | Shipping times * | |
|---|---|---|---|
| Home delivery | <39 € | > 39 € | 2-7 business days |
| € 4.95 | Free | ||
| Express Shipping - NOT AVAILABLE | 15 € | 1-2 working days | |
| For Italian-speaking Switzerland: home delivery ** | <50 € | > 50 € | 2-7 business days |
| € 5.5 | Free | ||
Shipping is free from €39 purchase.
If you have accumulated more than 300 points over the last 12 months in our VIP-HOLIQUE loyalty programme, you are entitled to VIP status, which entitles you to free home delivery. See the VIP-HOLIQUE loyalty programme section.
Products
All our cosmetic products are created and manufactured in Italy.
At Holique, we believe in cosmetics that are effective, natural, sensible and sensorial.
We favour ingredients of natural, sustainable and/or ecological origin in accordance with our code of ethics.
In this way, we are constantly improving our formulas to optimise their effectiveness and make them even more natural.
We use a minimum amount of preservatives in our formulas, all of which are Ecocert certified.
Holique products are all certified organic.
You will never find parabens, phenoxyethanol, phthalates, mineral oils, sodium laureth sulfate or ingredients of animal origin in our products. In addition, Holique has already committed to no longer using ingredients that are controversial and/or whose effects are not yet well known.
You will never find parabens, phenoxyethanol, phthalates, mineral oils, sodium laureth sulfate or ingredients of animal origin in our products. In addition, Holique has already committed to no longer using ingredients that are controversial and/or whose effects are not yet well known.
Since its creation, Holique has been against animal testing. None of our products and none of the ingredients we use are tested on animals, in accordance with European legislation. We use alternative methods to test our ingredients and finished products.
Most of our formulas have a proven stability of more than 30 months.
The shelf life after opening generally varies between 6 and 24 months and is indicated on the packaging of all our products (in the form of a pictogram representing an open can with a number and the letter "M" above it).
All our products have undergone numerous quality, tolerance and efficacy tests under dermatological control by an independent laboratory approved by the Ministry of Health before being placed on the market.
Loyalty Program
To reward your loyalty, Holique has created the Holique VIP programme. This unique programme, available exclusively on the internet, allows you to receive free products, access personalised beauty advice and benefit from exclusive promotional offers!
You can register using the widget on the right bottom. Simply create your personal account and enter your details.
Joining the Holique VIP programme is free and rewards you for your loyalty. Your Holique VIP diamonds allow you to receive discounts and gift vouchers.
When you buy products or gift vouchers on our website, you are automatically credited diamonds with every purchase, on all products.